Hassle-free return policy guidelines for surgical items, catheters, and diagnostic equipment.
Hospitals and clinics can initiate a return or replacement within 7 days of delivery for damaged items, wrong dispatches, or broken sterile seals.
Due to sterile surgical safety standards, unsealed catheters, opened disposable gloves, or used respiratory masks cannot be returned unless damaged upon receipt.
Approved refunds are credited back to your original payment method (UPI / Credit Card) or TW Medical Cash Wallet within 24 to 48 hours.
