Frequently Asked Questions (FAQ)

Common questions about surgical equipment procurement, B2B wholesale orders, and delivery.

How do I request a B2B wholesale quote?

Hospitals and clinics can select items and request bulk quotation rates directly on the cart page or via our customer support desk.

Are all products on TW Medical certified?

Yes! 100% of products are sourced directly from certified manufacturers (Romsons, 3M Littmann, Omron, TW Surgical) with full GST tax invoice and batch test certification.

What payment methods do you accept?

We accept UPI (GooglePay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), and Cash on Delivery (COD).

How can I track my package?

Log in to your account and click My Orders to view real-time status updates (Processing $\rightarrow$ Shipped $\rightarrow$ Delivered).